At Ampak Distribution, customer satisfaction is our priority. We take great care in delivering high-quality book printing, publishing, and distribution services. However, due to the customized nature of our products, please review our refund and return policy carefully.

1. Print & Publishing Orders

• All book printing and publishing orders are custom-made. Therefore, refunds or returns are not available once the order is confirmed and production has begun.
• We encourage customers to carefully review all files, designs, and specifications before submitting final approval.

2. Damaged or Defective Products

• If your order arrives damaged, misprinted, or with production defects, please contact us within 7 business days of delivery.
• To process a claim, provide your order number, description of the issue, and clear photos of the product.
• After review, we may offer a replacement at no extra cost or a partial/full refund, depending on the situation.

3. Distribution Services

• Payments for book distribution and related services are non-refundable once the service has been initiated.
• If services cannot be provided due to our error, we will issue a refund or credit toward future services.

4. Cancellations

• Cancellations are only possible before printing or publishing begins. Once production has started, cancellations cannot be accepted.
• If you wish to cancel early, please contact us immediately at ampakdistribution@gmail.com or (832) 552-9821.

5. Refund Processing

• Approved refunds will be processed within 7–10 business days using the original payment method.
• Shipping charges are non-refundable unless the error was ours.

6. Contact Us

For refund or replacement requests, please contact us:

📧 Email: ampakdistribution@gmail.com
📞 Phone: (832) 552-9821
📍 Address: 13221 Old Richmond Rd, Houston, TX 77083, USA